Customer Service Representative

To apply, please email your resume to erobinson@parnellinsurance.com or apply on LinkedIn: https://www.linkedin.com/jobs/view/4222896424

Job Title: Customer Service Representative
Location: Tallapoosa, GA
Company: The Parnell Insurance Agency
Job Type: Full-Time/Part-Time

Overview:
The Parnell Insurance Agency is seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in ensuring a positive customer experience. This position involves handling a variety of customer service tasks both in person and over the phone.

Key Responsibilities:

Answer incoming phone calls and direct them appropriately

Greet and assist walk-in clients with inquiries, payments, and policy questions

Accept and process insurance payments accurately and efficiently

Process policy changes, including updates to coverage, contact information, and billing

Provide support to agents and team members with various service-related tasks

Maintain accurate client records and documentation in our management system

Follow up with clients on outstanding documents or requests

Assist with general office duties as needed, including filing, data entry, and organizing client information

Qualifications:

High school diploma or equivalent

Prior customer service or administrative experience preferred, but not required (insurance experience a plus)

Excellent verbal and written communication skills

Strong attention to detail and organizational skills

Comfortable using computers and learning new systems

Friendly, patient, and professional demeanor

If you enjoy helping people and want to be part of a community-focused agency, we’d love to hear from you!