Carroll EMC and Crossbeam Celebrate 5,000 th Fiber Internet Customer

Carrollton, GA—Carroll Electric Membership Cooperative (EMC) and Crossbeam recently

celebrated a major milestone, recognizing Deborah Gardner of Cedartown as the internet

provider’s 5,000 th customer during a special presentation at her home on Friday, Aug. 7.

Representatives from Carroll EMC and Crossbeam gathered to thank Gardner for making the

switch and to celebrate the continued growth of the broadband partnership. For Gardner, the

decision came down to both value and reliability.

“The price of my previous provider just kept going up, and it didn’t seem to matter how long

you’d been a customer,” said Gardner. “When Crossbeam became available, I decided to take the

chance.”

Crossbeam was born through a partnership between Carroll EMC and SyncGlobal Telecom, a

local business telecommunications provider, to bring high-speed, fiber internet to rural and

underserved areas of western Georgia. Since construction began in December 2021, the fiber

network has grown to serve thousands of customers across portions of Carroll, Haralson, Heard,

Paulding, Polk and Troup counties.

Unlike traditional internet services, Crossbeam’s fiber-to-the-home network delivers equal

upload and download speeds, giving customers the bandwidth needed to stream, work remotely,

learn online, game and stay connected without compromise. Fiber internet is widely regarded as

the gold standard for speed, reliability and long-term performance.

Tim Martin, President and CEO for Carroll EMC, said reaching this milestone is a testament to

the progress made since the partnership began.

“It took Carroll EMC 90 years to build the electric system we have today, with more than 5,000

miles of line serving our Members,” said Martin. “Building a fiber network across our service

territory is another significant undertaking, but we’ve made tremendous strides in just a few

short years.

"By the time Phase III is complete, nearly two-thirds of our Membership will have access to

Crossbeam service"; he said.

The partnership has focused not only on expanding access to broadband but also on providing

local customer experience. From customer service representatives to field technicians,

Crossbeam's team is based in the community it serves, ensuring customers receive support from

people who understand their needs.

Kyle Williamson, president of SyncGlobal Telecom and Crossbeam, said the milestone is

especially meaningful given the company's journey from serving business customers to

delivering fiber internet to thousands of homes across west Georgia.

"We have been working for a lifetime for this, so we appreciate it"; Williamson said.

As construction continues, Carroll EMC and Crossbeam remain committed to expanding access

to affordable, dependable fiber internet. Members interested in service can visit crossbeam.net to

check availability or pre-register their address.

Crossbeam is the local internet provider that’s bringing the very best fiber internet service to all

Carroll EMC members. Crossbeam is the 2025 and 2026 Gateway Beacon People’s Choice

Winner for Best Internet Provider and continues to expand its fiber network throughout the

Carroll EMC electric service territory. If you are a Carroll EMC member who is interested in

experiencing the very best internet backed by the very best customer service, call 678-821-6000

to sign up.  

Carroll EMC is a Member-owned cooperative providing electricity to approximately 56,000

homes and businesses. The co-op serves Members in Carroll, Haralson, Heard, Paulding, Polk,

Floyd and Troup counties. This institution is an equal opportunity provider and employer. For

more information, visit the cooperative’s website at carrollemc.com or follow Carroll EMC on

Facebook, Instagram, LinkedIn, X and YouTube. Carroll EMC: Community Built. Community

Builder.